FAQs

Hours of Operation

Mon-Wed 7:30am to 7:30pm
Thursday 7:30am to 8pm
Friday 7am to 6pm
Saturday 8am to 5pm

 

Private

Accounts for physiotherapy sessions and support products must be settled on the day of each appointment. Payment is accepted via credit card (AMEX accepted), eftpos or cash. Our Hicaps system will allow us to deduct your health fund rebate from your fee automatically, provided the consultation and billing is on the same day.

Since scheduling of an appointment involves the reservation of time specifically for you, a minimum of 24 hours notice is required for rebooking or cancelling an appointment. A no-show or late cancellation fee will apply for sessions missed without such notification.

Department of Veterans’ Affairs Patients

We will invoice the DVA directly for treatment and some product costs, so long as the following information is provided:

  • A referral from your GP
  • Your white or gold card

Enhanced Primary Care Patients (EPC)

Rebates from Medicare are only eligible through an EPC plan, a special referral form, to be completed with your GP before treatment can be started.

There is an additional $10 surcharge for EPC patients.

Work Cover/ Workers Compensation (VWA)

Clients who have been involved in a work accident may be eligible for treatment from the employer’s workers compensation insurer. A referral from a GP will assist the claims process. Before we can invoice the insurer, clients will need to provide the following information:

  • Name and contact details of insurer
  • Claim number
  • Claims officer name and direct phone number
  • Employers name and contact details
  • Letter from the insurer stating that liability has been accepted

If you do not provide the above information, you will be required to pay for your treatment at private rates.

Transport Accident Commission (TAC)

Clients who have been involved in a motor vehicle accident may be eligible for treatment under the Transport Accident Commission. A referral from a GP will assist the claims process. Please bring your TAC Claim number for us to initiate the treatment.

If you do not provide the above information, you will be required to pay for your treatment at private rates.

Pilates

Due to the popularity of clinical Pilates Class, if you fail to attend a booked class you will be charged a no-show fee of $20.

We require 24 hours notice for cancellation of a session, failing to give adequate time will also result in a $20 late cancellation fee.

Concession

Concessions are available for Pension and Health Care Card holders. Please inquire at the time of booking.

HiCaps is an automatic, on the spot claiming system. Simply present your health insurance card and the fund will pay for the consultation directly, so you only have to pay the gap!

health-funds-hicaps

Concessions also available for Pension and Health Care Card holders.

We Accept:

*Department of Veterans Affairs (DVA),
*Victorian Workcover Authority (Workcover),
*Transport Accident Commission (TAC),
*Medicare: Extended Primary Care Plans (EPC)

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